DAMAGED CUSTOMER RETURNS SYSTEM

WHAT IS DAMAGED CUSTOMER RETURNS SYSTEM

Damaged customer returns management system helps to organize and control received FBA returns, as well as helps to prepare all the necessary information to open a case with Amazon AND to keep track of its resolution.

How it Works

Our system is your virtual dashboard to help you and your staff managing FBA inventory that was marked by Amazon as Customer damaged and had to be recalled back to you for an additional inspection. 

This tool allows for an easy management of damaged FBA returns. Works on mobile (smartphone) too!

This tool breaks down the process in few easy steps!

- Snap couple of pictures.
- Briefly describe the damages.
- Go back to Seller Toolset when you or your employees are ready to submit cases for reimbursement.
- Keep track of your reimbursement status progress.

Step 1. Add information

Add information about new FBA item that was returned damaged.

Please submit info to Seller Toolset for one item at a time only. This is to facilitate opening only one case per item in Amazon Seller Central.

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Step 2. Download files

You or your employee then will go and download the file that was generated by Seller Toolset, which will contain text to submit to Amazon Seller Central for reimbursement as well as all images uploaded earlier.

Step 3. Update information

Add updated information after receiving a response from Amazon and stay informed.

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Frequently Asked Questions

Yes, you may login to your account from your iPhone or Android device and submit new products and the photographs that are required for reimbursement cases to be opened.

No. Amazon does not “like” when automated softwares are opening cases on behalf of sellers. Therefore you, your staff or our VAs can open cases on your behalf from seller central.

While it is up to Amazon to reimburse (or not) a seller for damaged FBA returns, we recommend submitting cases for all returns deemed unsellable. The ones that can not be sold in their original condition no longer. For example: Used products; products with missing packaging; products that are “not yours” (the ones that you did not sell in the first place); with missing parts or even whole products etc

Amazon usually requires you to take multiple photos of return and the packaging. Product and its damages including LPN sticker; Shipping box; Shipping label; Packing slip.

You can still try to open a case providing that you still have LPN number and its photograph along with the products’s photo where damaged to the product can be seen.

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