FEEDBACK MANAGER

Receive notifications straight to your email and easily manage them within our dashboard

Be aware

Get notified when new negative feedbacks were posted. Receive status change notifications directly to your email.

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Easy and quick

Update case status, manage and keep information in one place.

Customize settings

Receive notifications to your mail, add your second email or email of your manager/employee.

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Frequently Asked Questions

1 star, 2 star and 3 stars*.

* Even though Amazon calls 3 star feedback neutral – we still suggest you remove them, and only stick with 4 and 5 star ones.

While Seller Toolset won’t automatically removes feedbacks (using automated software to open cases is against Amazon’s TOS), it will notify you (and your staff) via email that new negative feedback was received. You (or your staff) will then be able to keep track of each negative feedback related cases by documenting the outcome in your account. 

Product review is a review left for your product listing, usually about the product you sold. And account feedback is usually a feedback about your service. The list of your feedbacks can be found on Amazon when you click on your storefront name.

According to Amazon’s TOS:

Amazon only removes feedback in the following cases:

* The feedback includes obscene language.

* The feedback includes seller-specific personally identifiable information.

* The entire feedback comment is a product review.

* Amazon will strike-through feedback in the following cases:

The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.

The entire feedback comment is solely related to delayed or not received packages, for orders shipped on time by the seller using Buy Shipping.

Each storefront on Amazon has its own average feedback score. Low feedback score influences your ability to get the Buy Box (=sell more) and eventually may lead to an account suspension.

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